Where it all began
Sometimes it takes just a passing comment to inspire a mountain of change. For this effort, it began with a discussion focused around addressing “confusing status differences on the homepage.” A greater collection of issues was also identified as being caused by these “status differences.” As we began to dig deeper into making the necessary changes that would resolve this user experience problem, we noticed that other changes would be required in order to properly address it.
We set out to solve several …